Case study
Faster Collections and Cleaner Payables on SAP
Receivables and payables brought into one working view in SAP, so collections move faster and vendor queries get resolved sooner.
Overview: putting collections first
This case study covers SAP AR AP automation delivered by TechCarvings for a hydraulic equipment manufacturer. The company sells to industrial customers on credit and buys from a large supplier base, so cash flow depends on disciplined collections and clean payables.
Finance already ran on SAP, but following up with customers and answering vendors still relied on spreadsheets, email and memory.
Operational challenges
The finance team was busy, but much of the effort went into compiling information rather than acting on it.
- 1
Collections tracked offline. Follow-ups, promises and disputes lived in spreadsheets and inboxes.
- 2
Ageing compiled by hand. Overdue lists were built manually each week.
- 3
No reminder discipline. Customer reminders depended on individuals remembering to send them.
- 4
Vendor queries by phone. Suppliers called to ask about invoices and payments.
- 5
Little visibility for leaders. Cash and overdue positions were known only at month end.
The transformation: what finance wanted
The goals were simple and measurable.
The solution: SAP AR AP automation inside SAP
TechCarvings built AR and AP automation within SAP, reading live data and using the company’s existing security roles.
Collections workspace
Open items, ageing, disputes and follow-up notes for each customer in one place.
Automated reminders
Reminders and statements sent from SAP on a schedule, by customer and overdue bucket.
Follow-up tracking
Promises to pay and disputes recorded in SAP so nothing depends on memory.
Payables view
Vendor open items, payment status and queries visible in one screen.
Leadership reporting
Daily overdue and payables positions for finance leaders.
Security and audit
Built on existing SAP roles, with every action recorded.
Technology used for this SAP AR AP automation project
Learn more on SAP.com: SAP S/4HANA.
How we delivered
The team started with how collectors and payables staff actually spend their day, then designed the automation around the tasks that took the most time.
The solution was built and tested with live company data, and finance users were trained before switching from spreadsheets to the new screens.
Business impact
Finance now acts on overdue items and vendor queries from SAP, not spreadsheets.
Collectors see each customer’s full position in one place.
Automated reminders go out on schedule, every time.
Payables status is easy to check and share.
Leaders see overdue and payables positions every day, not just at month end.
What’s next
With SAP AR AP automation in place, the company can extend the same approach to supplier self-service and further finance automation.
Is cash stuck in your receivables?
TechCarvings builds AR and AP automation in SAP that works on live data.