Case study
Keeping SAP Running Across Project Sites
Dependable SAP support for head office and project sites, with service levels, monitoring and a steady flow of improvements.
Overview: SAP support for a business on the move
This case study covers SAP AMS for infrastructure that TechCarvings provides to an infrastructure construction company. The company runs large projects across many sites, and site teams depend on SAP for materials, subcontractor bills, equipment and project costs.
When SAP slows down or a transaction fails at a site, work, payments and billing can stop. The business needed support that understands both SAP and how infrastructure projects run.
Operational challenges
Supporting SAP across many sites brings its own pressures.
- 1
Users spread across sites. Site teams needed quick help, often with limited local IT support.
- 2
Time-critical transactions. Material receipts, subcontractor bills and progress billing cannot wait.
- 3
Recurring issues. The same problems came back at different sites.
- 4
Changing projects. New projects and sites meant constant set-up and change requests.
- 5
Visibility for management. Leaders needed a clear view of support performance.
The transformation: what the business wanted
The support model was built around site realities.
The solution: SAP AMS for infrastructure built around project sites
TechCarvings runs a structured SAP AMS service with service levels, monitoring, enhancements and reporting, tuned to the needs of a multi-site project business.
Service desk for all sites
One channel for head office and site users, with priorities and response times agreed by impact.
Functional support
Consultants who know project, procurement, inventory, finance and billing processes in construction.
Proactive monitoring
Regular checks on jobs, interfaces and performance to prevent disruption at sites.
Root-cause fixes
Recurring issues analysed and fixed across all sites at once.
Project and site set-up
New projects, sites and users configured quickly and consistently.
Monthly service review
Ticket trends, service levels and improvement actions reviewed with management.
Technology used for this SAP AMS for infrastructure project
Learn more on SAP.com: SAP S/4HANA.
How we deliver
The engagement started with knowledge transfer and documentation of the company’s SAP set-up, including project structures, site processes and interfaces.
Service levels and escalation paths were agreed with the business. Since then, TechCarvings, as an SAP Gold Partner, has run the service with monthly reviews and a planned enhancement backlog.
Business impact
Site teams and head office now have dependable SAP support.
Issues are logged, prioritised and answered within agreed times.
Root-cause fixes apply across every site.
New projects and sites start on SAP without delays.
Monthly reviews show trends and actions.
What’s next
With SAP AMS for infrastructure running steadily, the focus is moving to process improvements and automation for site teams.
Need SAP support across your sites?
TechCarvings, an SAP Gold Partner, provides SAP AMS for infrastructure and construction businesses.